Every bag, wallet and piece of jewellery we sell has been inspected in our Far East Plaza shop before it is listed. If we got it wrong, you do not carry the cost.
What we guarantee
Every item sold by M Luxury, online or in store, is authentic. Each one is inspected in store by our team — stitching, hardware, stamps, date codes or serials, leather and lining — before it is photographed and listed.
If an item you bought from us is proven inauthentic by a recognised authenticator within 14 days of receipt, you receive a full refund: the purchase price and the cost of the return courier. No restocking fee, no store credit instead of money.
Recognised authenticators
An Entrupy certificate, or a written finding from the brand's own boutique, is accepted as proof. Other professional authentication services are considered case by case; message us before you commission one and we will confirm whether we accept it.
How to make a claim
- Message us on WhatsApp at +65 9155 6398 within 14 days of receiving the item, quoting your order number.
- Send the authenticator's report or certificate naming the item, its serial or date code and the finding.
- We arrange a courier to collect the item from you in Singapore at our cost, or you bring it to the shop.
- Once the item and report are with us, the full purchase price and the return courier cost are refunded to your original payment method within 5 working days.
What the refund covers
The price you paid including any delivery fee, plus the courier you paid to return the item or to send it to the authenticator. Refunds go back to the card or PayNow account used at checkout.
What it does not cover
Items altered, repaired or re-dyed after purchase; claims made after the 14-day window; or disagreements about condition, which are handled under the not-as-described return window described in our FAQ.