Frequently asked questions

Buying

How do I buy a bag from M Luxury?
Every bag on this site is on our shelf at #03-128 Far East Plaza, 14 Scotts Road. Buy online with Add to cart and checkout, visit the shop to see it first, or book a viewing on WhatsApp from the product page. Online, the bag is held for you for 30 minutes while you pay.
Which payment methods do you accept, and is there a surcharge?
Online: Visa, Mastercard, American Express and PayNow through Stripe Checkout, with no surcharge on any of them. Prices are in Singapore dollars and GST-inclusive; there is no tax line at checkout. In store: card, PayNow and cash. Instalment plans are not offered at the moment.
How much is delivery and how long does it take?
Island-wide courier delivery is a flat PLACEHOLDER per order and arrives within PLACEHOLDER working days of payment, signed for on delivery. Store pickup is free. We do not ship outside Singapore at the moment.
PLACEHOLDER: shop.deliveryFeeCents PLACEHOLDER: shop.deliveryLeadDays
How does store pickup work?
Choose Store pickup at checkout. Your order is ready the same day during opening hours; bring your order number and the phone you used at checkout to #03-128 Far East Plaza. We hold pickup orders for 14 days and message you on WhatsApp if it is still waiting.
What if the bag is not as described?
Every listing shows the condition grade, zone-by-zone notes and unedited photos. If the bag you receive does not match them, message us within PLACEHOLDER days of receipt with photos; we collect it and refund the full price including delivery. Change-of-mind returns are at our discretion and may carry the courier cost.
PLACEHOLDER: shop.returnWindowDays
Why does my bank statement say Stripe?
Online payments are processed by Stripe. A card payment appears as M LUXURY; a PayNow payment shows STRIPE PAYMENTS SINGAPORE PTE. LTD. as the payee, because PayNow is collected through Stripe. Your order confirmation email is the receipt for either.
Is every bag authentic?
Yes. Every item is inspected in store before it is listed, and our Authenticity Guarantee refunds the full price plus return courier if a recognised authenticator proves otherwise within 14 days of receipt. See the Authenticity guarantee page for the claim steps.

Selling

What are the ways to sell my bag to M Luxury?
Three: consignment (we sell it for you and pay you when it sells), buyback (we buy it outright on the spot) and exchange (trade it against a bag on our shelf with a bonus). Each has its own page with the numbers; send photos through any of them and we reply with a range.
How long does a quote take?
Usually within the same working day for an indicative range from photos. A firm offer needs the bag in hand, which takes about ten minutes in store.
Do I need an appointment to bring my bag in?
No — walk in during opening hours at #03-128 Far East Plaza. If you would like a quieter slot or want to be sure Jessica is in, message +65 9155 6398 first.
When and how do I get paid?
Buyback: by PayNow or bank transfer, on the timing shown on the Buyback page. Consignment: within the working days shown on the Consignment page after your bag sells. We never pay in cash above the limits set by Singapore law.
What condition does my bag need to be in?
Anything from fair to brand new. Wear is priced in, not refused; heavy damage, strong odours or structural repairs may mean a buyback offer only, or a care quote first.
What happens to my personal data?
Your name, WhatsApp number and photos are used only to answer your enquiry and are deleted 12 months after it is closed. We contact you about offers only if you tick the consent box. Details are in our privacy notice.

Buying

How do I buy a bag from M Luxury?

Every bag on this site is on our shelf at #03-128 Far East Plaza, 14 Scotts Road. Buy online with Add to cart and checkout, visit the shop to see it first, or book a viewing on WhatsApp from the product page. Online, the bag is held for you for 30 minutes while you pay.

Which payment methods do you accept, and is there a surcharge?

Online: Visa, Mastercard, American Express and PayNow through Stripe Checkout, with no surcharge on any of them. Prices are in Singapore dollars and GST-inclusive; there is no tax line at checkout. In store: card, PayNow and cash. Instalment plans are not offered at the moment.

How much is delivery and how long does it take?

Island-wide courier delivery is a flat PLACEHOLDER per order and arrives within PLACEHOLDER working days of payment, signed for on delivery. Store pickup is free. We do not ship outside Singapore at the moment.

PLACEHOLDER: shop.deliveryFeeCents PLACEHOLDER: shop.deliveryLeadDays

How does store pickup work?

Choose Store pickup at checkout. Your order is ready the same day during opening hours; bring your order number and the phone you used at checkout to #03-128 Far East Plaza. We hold pickup orders for 14 days and message you on WhatsApp if it is still waiting.

What if the bag is not as described?

Every listing shows the condition grade, zone-by-zone notes and unedited photos. If the bag you receive does not match them, message us within PLACEHOLDER days of receipt with photos; we collect it and refund the full price including delivery. Change-of-mind returns are at our discretion and may carry the courier cost.

PLACEHOLDER: shop.returnWindowDays

Why does my bank statement say Stripe?

Online payments are processed by Stripe. A card payment appears as M LUXURY; a PayNow payment shows STRIPE PAYMENTS SINGAPORE PTE. LTD. as the payee, because PayNow is collected through Stripe. Your order confirmation email is the receipt for either.

Is every bag authentic?

Yes. Every item is inspected in store before it is listed, and our Authenticity Guarantee refunds the full price plus return courier if a recognised authenticator proves otherwise within 14 days of receipt. See the Authenticity guarantee page for the claim steps.

Selling

What are the ways to sell my bag to M Luxury?

Three: consignment (we sell it for you and pay you when it sells), buyback (we buy it outright on the spot) and exchange (trade it against a bag on our shelf with a bonus). Each has its own page with the numbers; send photos through any of them and we reply with a range.

How long does a quote take?

Usually within the same working day for an indicative range from photos. A firm offer needs the bag in hand, which takes about ten minutes in store.

Do I need an appointment to bring my bag in?

No — walk in during opening hours at #03-128 Far East Plaza. If you would like a quieter slot or want to be sure Jessica is in, message +65 9155 6398 first.

When and how do I get paid?

Buyback: by PayNow or bank transfer, on the timing shown on the Buyback page. Consignment: within the working days shown on the Consignment page after your bag sells. We never pay in cash above the limits set by Singapore law.

What condition does my bag need to be in?

Anything from fair to brand new. Wear is priced in, not refused; heavy damage, strong odours or structural repairs may mean a buyback offer only, or a care quote first.

What happens to my personal data?

Your name, WhatsApp number and photos are used only to answer your enquiry and are deleted 12 months after it is closed. We contact you about offers only if you tick the consent box. Details are in our privacy notice.